Telemedicine with Teladoc


Teladoc is a national network of U.S. board-certified physicians who use electronic health records, telephone consultations and online video consultations to diagnose, recommend treatment and write short term, non-DEA controlled prescriptions, when appropriate. Physicians are available 24 hours a day, 365 days a year, allowing members of any age to conveniently access quality care from their home, work or on-the-go as opposed to more expensive and time-consuming alternatives like the doctor’s office or emergency room.

Teladoc has the largest independent physician network in telehealth. To ensure high quality physicians, Teladoc credentials their physicians every two years. Their physicians are also subject to a 10% random audit, which far exceeds NCQA standards.

Teladoc services include:

97% member satisfaction, 91% medical resolution and 97% physician satisfaction
Secure, persoanl and portable electronic health records
The average consulation time is 12 minutes
On average, members receive a call back from the physicia in 22 minutes
Teladoc guarantees members will receive a call back from a physician in three hours. (Teladoc successfully completed 99.6% of the consult requests within three hours in the past year)
On average, Teladoc physicians resolve 91% of the calls. The remaining calls are referred to the member’s PCP, a specialist, the ER or the member was seeking a prescription that is outside the Teladoc scope of service.
Pediatric network available
No age restrictions

Call Teladoc:

When your physician is not available For non-emergency care
After normall hours of operation On vacation or a business trip

Use Teladoc for non-emergency medical issues such as:

Cold or Flu Bronchitis
Sinus Infection Pink Eye
Allergies Urinary Tract Infections
Respiratory Infections Poison Ivy